Refund & Returns Policy

Nu-Home Refund & Returns.

Last updated: [09/10/2025]
We want you to be happy with your purchase. This policy is aligned with the Consumer
Protection Act (CPA) of South Africa.

1. Returns Eligibility
Items may be returned within [30 days] of purchase.
Items must be unused, in original packaging, and in resalable condition.

2. Non-Returnable Items
For hygiene and safety, the following cannot be returned:
Opened skincare, cosmetics, or perishable goods
Custom-made or personalized products.

3. Refunds
Refunds will be processed to the original payment method within [7 days].
Shipping fees are non-refundable unless the product is defective.

4. Exchanges
Exchanges may be allowed depending on stock availability.

5. Defective or Damaged Goods
If you receive a defective or damaged item, please contact us within [7 days] for a replacement or refund at no extra cost.